Common questions
Questions about blinds and our service
Straight answers on measuring, quotations, timing, safety and the other things people ask before they book.
Measuring and quotations
Who does the measuring?
We do. A member of the Boro team visits, measures each window and talks through the options. You do not need to measure anything yourself first, though a rough idea of what you want helps.
What happens after the measure?
You receive a quotation for what we have discussed. It is provided before you commit to anything, so you can look it over at your own pace.
Can I get a quote for just one window?
Yes. One window or a whole house is fine. Tell us what you have when you get in touch and we will arrange the visit.
Timing, payment and coverage
How long does it take to get blinds?
It depends on the type of blind, the range and the number of windows, so we do not give a generic figure. We confirm the timing with your quotation.
How do payment and deposits work?
Payment terms and any deposit are confirmed with your quotation, so you know exactly what is expected before you go ahead.
Do you cover my area?
We fit across Stockton-on-Tees and wider Teesside. Areas further out are handled case by case, so if you are unsure, give us your postcode and we will confirm. You can also see the areas we cover.
Safety and care
Are cords and chains a safety issue?
They can be, particularly around babies and young children. Cordless and motorised blinds avoid the loop, and fixed safety devices help where a cord is needed. Read our child safety guidance.
How do I look after my blinds once they are fitted?
Care depends on the type and fabric. Regular dusting suits most, and some can be wiped with a damp cloth. Ask us for the care advice for your blind when it is fitted.
Rented homes and changing your mind
Can I have blinds in a rented home?
Often yes, but check your tenancy first. Some blinds clip into the frame without drilling, which can be easier in a rented property. Our guide to blinds for rented homes explains the options.
What if I change my mind about the blind I chose?
Tell us as early as you can. Because blinds are made to measure, what is possible depends on how far the order has progressed. We will explain where you stand when you get your quotation.
Other products
Do you also offer shutters and curtains?
Yes, alongside our blinds. Tell us about your windows and we will say what suits. See our shutters and curtains pages for more.
Can you do blinds for a roof window?
Often we can, but roof windows vary and need to be identified correctly. Tell us what you have and we will confirm what fits. See roof blinds.
Can I mix blinds, curtains and shutters in one room?
Yes, if it suits the room. A common pairing is a blind against the glass and curtains for softness. Talk it through with us at the measure.
Still have a question? Call us on 01642 424250, use the contact page or book a free measure.
Questions about questions about blinds and our service
Who does the measuring?
We do. A member of the Boro team visits, measures each window and talks through the options. You do not need to measure anything yourself first, though a rough idea of what you want helps.
How long does it take to get blinds?
It depends on the type of blind, the range and the number of windows, so we do not give a generic figure. We confirm the timing with your quotation.
How do payment and deposits work?
Payment terms and any deposit are confirmed with your quotation, so you know exactly what is expected before you go ahead.
Do you cover my area?
We fit across Stockton-on-Tees and wider Teesside. Areas further out are handled case by case, so if you are unsure, give us your postcode and we will confirm. You can also see the areas we cover.
Are cords and chains a safety issue?
They can be, particularly around babies and young children. Cordless and motorised blinds avoid the loop, and fixed safety devices help where a cord is needed. Read our child safety guidance.
Can I have blinds in a rented home?
Often yes, but check your tenancy first. Some blinds clip into the frame without drilling, which can be easier in a rented property. Our guide to blinds for rented homes explains the options.
What if I change my mind about the blind I chose?
Tell us as early as you can. Because blinds are made to measure, what is possible depends on how far the order has progressed. We will explain where you stand when you get your quotation.
Can you do blinds for a roof window?
Often we can, but roof windows vary and need to be identified correctly. Tell us what you have and we will confirm what fits. See roof blinds.
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Shall we take a look at your windows?
A quick chat can help narrow down the choices. Tell us what you need and we will be in touch about your free measure.