Privacy policy

Who we are

This website is run by Boro Blinds Ltd, which is the controller of the personal information described here. We are based at 57-59 Mandale Road, Mandale Triangle, Thornaby, Stockton-on-Tees TS17 6AE. You can reach us by phone on 01642 424250 or through the form on our contact page.

What we collect

When you send an enquiry through the form, we collect the details you give us:

• Your name.
• Your phone number or email address.
• Your postcode.
• The product you are interested in.
• Any message you choose to write.

Please do not include sensitive information, such as health details, in your message unless it is needed for your enquiry.

Why we use it

We use your details to respond to your enquiry, confirm whether we cover your postcode, arrange a home measure if you want one, provide a quotation and keep a record of our contact with you. We do not sell your information. We do not use it for marketing unless you have separately and clearly agreed to that.

Lawful basis

We rely on our legitimate interests in responding to enquiries and running our business, and on steps taken at your request before entering a contract, such as providing a quotation. Where we ask for your consent, such as for marketing, you can withdraw it at any time.

Who we share it with

This website is hosted on Shopify, which acts as our platform provider and processes data on our behalf to run the site and handle form submissions. We may also use other service providers needed to run our business, such as email or IT services, and only to the extent required. We may disclose information where the law requires.

Some providers may process data outside the UK. Where they do, we expect appropriate safeguards to be in place.

How long we keep it

We keep your information only as long as needed for the purposes above, including any legal, accounting or record-keeping requirements. When it is no longer needed, we delete it or anonymise it.

Your rights

Under UK data protection law, you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict how we use your information.
• Object to us using your information based on our legitimate interests.
• Ask for your information in a portable format where that applies.
• Withdraw consent where we rely on it.

To use any of these rights, call us or send the form and say what you need.

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.

Cookies

Our website uses cookies. You can read more in our cookie policy.

Changes to this policy

We may update this policy from time to time. The current version is always the one on this page.